Frequently Asked

QUESTIONS

Everything you need to know about ordering, pickup, payment, COAs, and our research-use-only policy. For anything not covered here, message us directly.

IMPORTANT: Product Handling & Sales Policy

All sales are final. Mishandling of products will not be replaced. It is your responsibility to ensure you properly handle and store your products after pickup.

Please record the opening of your package (once shipping launches). We ensure that each order is packaged safely with extra protection.

If a shipped package arrives broken or mishandled, you will need to file a claim directly with the carrier — every shipped order will include insurance.

Fulfillment Options

Payment

Certificate of Analysis (COA) Verification

Shipping & Handling

Returns & Refunds

Research Use & Legal

For research and laboratory use only. Not for human consumption.

QUESTIONS

IMPORTANT: Product Handling & Sales Policy

Fulfillment Options

What fulfillment options do you offer?

How does local pickup work?

How does standard delivery work?

How does same-day delivery work?

How fast do you ship?

Can someone else pick up for me?

Payment

What is the checkout and payment process?

What is your payment policy?

How do I pay?

What should I put in the payment note?

What if my payment is sent with the wrong note?

Certificate of Analysis (COA) Verification

How do I verify the authenticity of my COA?

Where can I find COAs for your products?

What information is included in a COA?

Shipping & Handling

Do you ship orders?

What should I do when my package arrives? (once shipping launches)

What if my products arrive broken or damaged?

Do you ship internationally?

Returns & Refunds

What is your return policy?

What if there was a mistake with my order?

Research Use & Legal

Are these products for human use?

Do I have to be a certain age?

Do you offer medical advice?